The New Gold Standard by Joseph Michelli
Author:Joseph Michelli
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2008-04-20T04:00:00+00:00
STRIKING GOLD
What efforts do you make to not only measure the satisfaction of your customers but also their emotional engagement with your brand?
Do employees at all levels of your organization understand your customer feedback metrics? Do they understand the importance of those metrics to the overall success of the business?
How do you attempt to listen to the needs and opinions of those who choose other providers?
Would your company be described as a customer-centric business or a more inward-looking business focused on process efficiencies?
How do you solicit input from business partners, vendors, and other individuals who have a stake in the outcome of your company?
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